Privacy Policy: how Bonnard handles your personal data

Data Privacy

The purpose of this policy is to explain how we use collected information and safeguard your privacy. This Privacy Policy should be read together with our Terms and Conditions and Data Processing Agreement.

Website: https://bonnard.ai, operated by BONNARD LTD (UK Company Number 16386187)

Contact Address: Flat 4 Great Mill Apartments, Whiston Road, London, England, E2 8GB

Personal Information We Collect

We collect personal information when you:

Sign up for an account
Email us
Visit our website

Categories of personal information collected:

Identifiers: name, email address, company name
Internet or Network Activity: page views, website interactions, analytics data

Business purposes for collection:

Provide access to our platform and services
Respond to inquiries and support requests
Improve website user experience
Send product updates and service information
Analyze website usage and performance

We do not sell your personal information, and we do not rent or share it with third parties for their own marketing. The one exception is measuring our own advertising, described under Advertising measurementbelow.

Data Storage and Security

Core infrastructure is hosted in the EU. Some service providers we use — for billing, transactional email, and AI processing — operate in the United States under the EU-U.S. Data Privacy Framework and/or Standard Contractual Clauses. We comply with UK GDPR and applicable data protection laws.

Third-Party Service Providers

We may use third-party service providers to help operate our platform. These providers may access personal information only as needed to perform their functions and cannot use it for other purposes.

Advertising measurement

To measure whether our advertising works, we share a small amount of information with the platforms we advertise on when you submit a form: your email address as a one-way hash (not the address itself), your IP address, and your browser type. The platform matches this against its own records and reports the result back to us as a count. We rely on our legitimate interest in measuring our own advertising. The platforms we currently use are listed on our Data Processing page.

This happens on our server when you submit, separate from the cookie banner. To be excluded, email privacy@bonnard.ai and we will exclude you and delete any existing record. You can also email us instead of using a form, and nothing is shared.

Cookies

We use cookies to enhance your browsing experience, provide site functionality, and analyze site usage. You can manage your cookie preferences through your browser settings or our cookie consent banner.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Your Rights

Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you.
Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information. We do share limited pseudonymised information with advertising platforms to measure our own advertising, described under Advertising measurement; email us to opt out of it.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of these rights.

How to Exercise Your Rights

To exercise any of these rights, please email us at privacy@bonnard.ai with your request.

Verification Process: To protect your privacy, we will verify your identity by matching the email address you provide with the email address in our records.

Response Time: We will respond to your request within 45 days of receipt. If we need additional time, we will notify you.

Authorized Agents: You may designate an authorized agent to make a request on your behalf. The authorized agent must provide proof of authorization.

Contact

For questions about this privacy policy or to exercise your privacy rights, email: privacy@bonnard.ai